Welcome to Baseball Pro Store’s FAQ section! We’re here to help you with any questions about our products, shipping, returns, and more. Our team of baseball enthusiasts has compiled answers to the most common questions we receive.

Product Questions

Q: What types of baseball and softball equipment do you offer?
A: We specialize in professional-quality gear for players at all levels, including:
  • Catcher’s gear (mitts, sets, and protective equipment)
  • Baseball and softball gloves (including fastpitch models)
  • Bats (including fastpitch softball bats)
  • Balls (game balls, practice balls, and batting cage balls)
  • Batting accessories (gloves, helmets, and cages)
  • Equipment bags and storage solutions
Q: How do I choose the right size for baseball gloves or catcher’s gear?
A: Our product pages include detailed sizing charts for each category. For catcher’s gear, we recommend measuring your chest circumference and referring to our size guide. If you’re between sizes or need personalized advice, email our gear experts at [email protected].
Q: Do you sell team packages or bulk discounts?
A: Absolutely! We offer special pricing for team orders. Contact us at [email protected] with your team’s needs, and we’ll prepare a customized quote with our best pricing and shipping options.

Shipping & Delivery

Q: How long does shipping take?
A: We process orders within 1-2 business days. Delivery times then depend on your chosen shipping method:
  • Standard Shipping ($12.95): 10-15 business days via DHL/FedEx
  • Free Shipping (orders over $50): 15-25 business days via EMS
Pro Tip: Order Monday-Wednesday for fastest processing!
Q: Do you ship internationally?
A: Yes, we ship worldwide with some exceptions. Currently, we cannot ship to most Asian countries (with limited exceptions), certain remote island nations, or areas with political instability. Unsure about your location? Email us to check!
Q: How can I track my order?
A: All shipping methods include tracking. You’ll receive a tracking number via email once your order ships. For international orders, tracking may become less detailed once the package leaves the U.S.

Returns & Exchanges

Q: What’s your return policy?
A: We offer a 15-day return window from the delivery date. Items must be in original, unused condition with all tags attached. To initiate a return, email [email protected] with your order number and reason for return.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error. We recommend using a trackable shipping method for returns.
Q: How long do refunds take?
A: Refunds are processed within 3-5 business days after we receive your returned items. The time for the refund to appear in your account depends on your payment provider.

Payments & Accounts

Q: What payment methods do you accept?
A: We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Q: Is it safe to create an account on your website?
A: Absolutely. We use industry-standard encryption to protect all customer data. Creating an account lets you save shipping details for faster checkout and track your order history.
Q: My payment was declined. What should I do?
A: First, double-check your card details and billing address. International customers should ensure their bank allows international transactions. If problems persist, try PayPal or contact your bank. Still stuck? Email our support team.

Still Have Questions?

Our team of former players and coaches is ready to help! Email us anytime at [email protected] for personalized assistance with your baseball or softball gear needs.

Baseball Pro Store – Equipping players at every level with pro-quality gear and service since 2010.