At Baseball Pro Store, we stand behind the quality of our baseball and softball equipment. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Key Points:

  • 15-day return window from delivery date
  • Items must be unused and in original packaging
  • Custom or special order items may not be returnable
  • Refunds processed within 3-5 business days after return receipt

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Item must be unused and in its original condition
  • Original packaging must be intact with all tags attached
  • Return must be initiated within 15 days of delivery
  • Proof of purchase (order number or receipt) is required

Non-Returnable Items

For safety and hygiene reasons, the following products cannot be returned or exchanged:

  • Batting Cage Baseballs and Softballs (due to potential use/marking)
  • Personal protective equipment that shows any signs of use (Batting Helmets, Catcher’s Gear)
  • Custom or special order items (including personalized equipment)

Return Process

  1. Initiate Your Return: Email our customer service team at [email protected] with your return request using the template below.
  2. Receive Authorization: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Your Item: Securely pack the item in its original packaging with the RMA number clearly visible on the outside.
  4. Ship Your Return: Send the package to our facility at:
    Baseball Pro Store Returns
    2010 Rising Hill Dr
    Norman, US 73071
  5. Track Your Return: We recommend using a trackable shipping service as you’re responsible for the item until it reaches us.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). Original shipping fees are non-refundable.

Exchange Process

To exchange an item for a different size or product:

  1. Follow the same process as a return to send back your original item
  2. Include a note specifying the replacement item you’d like
  3. Once we receive your return, we’ll process your exchange
  4. You’ll be responsible for any price difference and additional shipping costs

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow additional time for your bank or credit card company to process the refund
  • For PayPal payments, refunds will be sent back to your PayPal account

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Baseball Pro Store Team, I would like to request a return/exchange for my recent purchase: Order Number: [Your Order Number] Date of Purchase: [Purchase Date] Item(s) to Return: [Product Name(s) and SKU if available] Reason for Return: [Please specify – wrong size, defective, etc.] For exchanges, I would like: [Specify replacement item if applicable] Please provide return instructions and RMA number. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number]

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund at no additional cost to you

International Returns

For customers outside the United States:

  • Return shipping costs are the customer’s responsibility
  • Customs fees and import duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Need Help? Our former player support team is ready to assist with any questions about returns or exchanges. Contact us at [email protected] or call

+000 000 000
.