At Baseball Pro Store, we’re committed to getting your baseball and softball equipment to you quickly and ensuring your complete satisfaction with every purchase. Our former player support team stands ready to assist with any shipping or returns questions.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after shipment
  • Free Shipping: Available on orders over $50, shipped via EMS with delivery in 15-25 business days after shipment

International Shipping

We ship worldwide (excluding some Asian and remote regions). International customers are responsible for any customs fees or import duties. For faster international delivery, we recommend choosing our Standard Shipping option.

Returns & Exchanges

We stand behind the quality of our baseball and softball equipment. If you’re not completely satisfied, you may return most items within 15 days of delivery for a refund or exchange.

Eligibility Requirements

  • Item must be unused and in original condition
  • Original packaging must be intact with all tags attached
  • Return must be initiated within 15 days of delivery
  • Proof of purchase (order number or receipt) is required

Non-Returnable Items

For safety and hygiene reasons, the following products cannot be returned or exchanged:

  • Batting Cage Baseballs and Softballs (due to potential use/marking)
  • Personal protective equipment showing any signs of use (Batting Helmets, Catcher’s Gear)
  • Custom or special order items (including personalized equipment)

Return Process

  1. Initiate Your Return: Email our customer service team at [email protected] with your return request using the template below.
  2. Receive Authorization: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Your Item: Securely pack the item in its original packaging with the RMA number clearly visible on the outside.
  4. Ship Your Return: Send the package to:
    Baseball Pro Store Returns
    2010 Rising Hill Dr
    Norman, US 73071
  5. Track Your Return: We recommend using a trackable shipping service as you’re responsible for the item until it reaches us.

Exchange Process

To exchange an item for a different size or product:

  1. Follow the same process as a return to send back your original item
  2. Include a note specifying the replacement item you’d like
  3. Once we receive your return, we’ll process your exchange
  4. You’ll be responsible for any price difference and additional shipping costs

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow additional time for your bank or credit card company to process the refund
  • For PayPal payments, refunds will be sent back to your PayPal account

Note: Original shipping fees are non-refundable, and customers are responsible for return shipping costs unless the return is due to our error.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Baseball Pro Store Team,

I would like to request a return/exchange for my recent purchase:

Order Number: [Your Order Number]
Date of Purchase: [Purchase Date]
Item(s) to Return: [Product Name(s) and SKU if available]
Reason for Return: [Please specify – wrong size, defective, etc.]

For exchanges, I would like: [Specify replacement item if applicable]

Please provide return instructions and RMA number.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund at no additional cost to you

International Returns

For customers outside the United States:

  • Return shipping costs are the customer’s responsibility
  • Customs fees and import duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Need Help?

Our former player support team is ready to assist with any questions about shipping, returns or exchanges. Contact us at [email protected].